Last Updated: 12/20/2025
This Privacy Policy explains how AlterAI LLC ("AlterAI", "we", "us") collects, uses, discloses, and safeguards information when you use our conversational AI services, websites, and related applications (the "Service").
AlterAI LLC is the controller of personal information processed through the Service. This Policy applies to information we collect online through the Service. The Service is intended for individuals 18 or older and is not intended for use by children. The Service is not designed for storing or processing protected health information (PHI) and is not HIPAA‑compliant. Do not submit PHI.
We collect information directly from you, automatically from your devices when you use the Service, and from service providers (e.g., payment processors, authentication providers) that assist us in operating the Service.
Where applicable (e.g., EEA/UK), we process personal information under these legal bases: (a) performance of a contract (providing the Service); (b) our legitimate interests (e.g., Service security and improvement), balanced against your rights; (c) compliance with legal obligations; and (d) consent, where required. You may withdraw consent at any time where applicable.
We do not sell personal information and do not share it for cross‑context behavioral advertising as defined by applicable U.S. state laws.
We may transfer, store, and process information in countries other than where you live, including the United States. Where required, we rely on appropriate safeguards for such transfers (e.g., standard contractual clauses).
We retain personal information for as long as necessary to provide the Service and for the purposes described in this Policy, including security, fraud prevention, and legal compliance. You can delete chats from the sidebar; deleted content is no longer visible in your history and is removed from active systems within a reasonable period. We may retain backups or logs for limited periods as required by law or legitimate business needs.
We employ commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is perfectly secure; incidents may occur despite our efforts.
The Service is not directed to children and we do not knowingly collect information from anyone under 18. If you believe a minor has provided personal information, contact us to request deletion.
Depending on your location, you may have rights over your personal information, such as to access, correct, delete, restrict or object to processing, and to data portability. EEA/UK users have the right to lodge a complaint with a supervisory authority.
U.S. state residents (e.g., CA, VA, CO, CT, UT) may have additional rights, including to know/access, delete, correct, and obtain copies of personal information, and to appeal denials. We do not sell or share personal information. To exercise rights, submit a verifiable request via legal@alterai.email or support@alterai.email. If we deny a request, you may appeal by replying to our decision email.
We use cookies, local storage, and similar technologies to provide core functionality, secure accounts, remember preferences, and understand Service performance. You can configure your browser to block cookies; some features may not work properly if you do so.
We use third‑party providers to operate the Service. For payments, we use Stripe. Stripe may collect personal data via cookies and similar technologies, including transactional data and device information, for fraud detection, authentication, and analytics. See Stripe’s privacy policy at stripe.com/privacy.
We may update this Policy from time to time. If we make material changes, we will update the "Last Updated" date and may provide additional notice. Your continued use of the Service after changes become effective signifies acceptance.
For questions or requests about this Policy, contact legal@alterai.email or support@alterai.email.